Okay, so first things first, I want to acknowledge that I am very privileged in the way I have been managing my diabetes since my diagnosis in 2004. I've lived with type 1 diabetes for over 16 years now and as a result of that, as well as my incredibly generous younger brother who also has type 1 (both of my younger brothers have type 1, I just see my youngest a lot more frequently and steal his supplies way more often), I've never been short on diabetes supplies. While on my parents insurance I had very little issue getting the latest and greatest technology, and receiving my supplies in a timely fashion.
My time at the top, however, did not last past the age of 25. As soon as I aged out of my parents insurance I wen tonto state coverage, which was a completely different world. As a struggling law student I did not make enough money (read: any money) to qualify for any private insurance so I was thrust into the world of HMOs. This all happened, by the way, in the middle of my second to last semester of law school and smack dab in the middle of the Covid-19 pandemic (lucky me.)
Getting insulin was, thankfully, not an issue. In fact I ended up paying nothing for my insulin supply- something I'd never experienced before. Beyond the vials of insulin aspart, though, things got more complicated. I was living out of state from my endocrinologist and was under primary care by a brand-new in state doctor, all virtual of course because of the pandemic, which complicated things further. I thankfully had the forethought to order one last round of supplies before I went off of my parents insurance so I wasn't worried until about December 7th regarding my pump and dexcom supplies- but by then I was playing against the clock.
When I went home for the holidays I wasn't worried. Like I said, my younger brother was generous in giving me whatever I didn't bring with me and I'd thought that I had properly ordered my supplies to be available to me as soon as I returned to my apartment out of my home state. I was wrong. Fresh off the plane after the holidays I had a sensor that would last me at least 10 days and one more pump site that would last me 3. And nothing else. So, that sucked.
I went into problem solving mode, considering my ancient insulin pump and box of extra supplies I had hoarded as a worst case scenario (I know, this was incredibly lucky and I'm so grateful,) I called my insurance and doctor and yelled and cried at a couple of people (I was exhausted and frustrated, okay?) until I decided I couldn't do much else that day.
For the next week I went back and forth between insurance, primary care and endocrinologist, and supplier phone lines, hearing different things form each and no one coming back with anything substantive. So then I got annoying. I called twice a day, first my insurance asking them if they'd received any prior authorization from the doctor (with this form of insurance everything needs approval, and because the doc is out of state apparently that was an issue) and twice a day they'd tell me no. My doctors' office kept sending approval requests to different faxes (after I cried to one particular lady I got the emergency fax line) with negative results. This went on for ANOTHER week.
I ran out of pump supplies. I did what they say never to do and kept my site on for another 3 (do not recommend it was scary and awful and itchy) days but still no dice, so I put a battery in ye olde insulin pump and started using that in the meantime (thank god I had this because I haven't used injections since like year 1 of my diagnosis). Still nothing from insurance. My doctors office was so patient with me, bless them.
I wish I had a happy conclusion for you but at this point, there is no resolution. I'm on borrowed time on my CGM and using what's left of my emergency pump supplies. The thing is, I get that I'm lucky to have what I have. I'm grateful. But I really wish that the goddamn insurance provider would let me have my goddamn pump supplies and CGM so that I can focus on getting better at my diabetes management rather than fight with old tech, and not distract from my now final semester of law school.
So I'm just tired, y'all. Diabetes sucks. Thanks for reading; I'll update you when (or if) this debacle ever gets resolved.